Shugo LLC ("Shugo," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our decentralized DDoS protection services, websites, and applications (collectively, the "Services").
Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy.
We collect information that you voluntarily provide to us, including:
When you use our Services, we automatically collect certain information:
We may receive information from third parties, including:
We use the collected information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Providing and maintaining our DDoS protection Services | Contract performance |
| Processing payments and managing billing | Contract performance |
| Detecting and mitigating security threats | Legitimate interest |
| Improving and optimizing our Services | Legitimate interest |
| Communicating with you about your account | Contract performance |
| Sending marketing communications (with consent) | Consent |
| Complying with legal obligations | Legal obligation |
We may share your information in the following circumstances:
We share information with third-party service providers who assist us in operating our Services, including:
As a DePIN-based service built on Bittensor, certain operational data may be processed by network participants. This data is limited to what is necessary for service delivery and does not include personal account information.
We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Shugo, our users, or others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We retain your information for as long as necessary to:
Traffic and log data is typically retained for 30 days unless a longer retention period is required for security analysis or legal compliance.
We implement appropriate technical and organizational measures to protect your information, including:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Depending on your location, you may have certain rights regarding your personal information:
You can request access to the personal information we hold about you and receive it in a portable format.
You can request that we correct inaccurate or incomplete personal information.
You can request that we delete your personal information, subject to certain legal exceptions.
You can object to or request restriction of certain processing activities.
You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
To exercise any of these rights, please contact us using the information provided below.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses or other approved mechanisms.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
We use cookies and similar tracking technologies to:
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Shugo LLC
254 Chapman Rd, Ste 208 #24332
Newark, Delaware 19702
United States
Email: privacy@shugo.io
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your personal information. We do not sell personal information.
If you are located in the EEA, you have rights under the General Data Protection Regulation (GDPR). Our legal bases for processing are described in Section 2. You also have the right to lodge a complaint with your local supervisory authority.